Rate & Review Loopy's
Why not rate your last visit to Loopy's and write a review for the Trip Advisor website. We look forward to hearing about your own "Loopy" experiences and it also helps us to maintain the high standards we are constantly aiming to achieve.
Slightly out of the city centre, but worth the stroll across the Meadows or a bus ride to the well-heeled suburb of Morningside".
Customer reviews from Online Review Websites and Blogs
 Reviewed 30 April 2012
My friend had recommended this place! We travelled from St Andrews to visit and it was worth the wait. All the staff are extremely friendly and the service was outstanding. Although it is more expensive that other local tea houses, it is quality and the taste you are paying for, we shared a large pot of breakfast tea and special Chai tea, both served in tea pots with their iconic tea cosies. -- What a nice touch!!! I had the chocolate cake £4.95/slice, WHAT A SLICE OF CAKE! I couldn't finish it and that is not normal. You can tell the taste and quality of the cakes on offer are so much better than other places. What an excellence experience, I would definitely recommend this place and will be back soon!
Reviewed 29 April 2012
Loopy Lorna's is an excellent place to go for a bite to eat or just a wee cup of tea.
Once you are in you do not want to leave!! The staff are so friendly, the food is lovely and the selection of cakes are glorious!!!
There is an abundance of different teas to choose from so you can spend all day trying them or pick a different one every time you go back, because you will want to go back!
Reviewed 28 April 2012
Its really is. Great cake selection and choice, with good pate which is home made that is rare but LL is a great place.Friendly staff and you can see the care that has been taken with the food.It's a shame that there are not more LL around as its a great concept and well worthy of a visit or good food, good value, and good service in good surroundings.
www.qype.co.uk
"If your passion is tea and cakes this is an absolute must in Edinburgh. I ventured across town to check it out and after getting excited at the sight of pink teapots on the outside, I was rendered speechless in awe of the display of cakes facing me as you entered the cafe! Heaven? Oh yes!"
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Reviews from our Happiness Cards
Marion
"Absolutely the best in Edinburgh for breakfast and tea".
William and Sophie
"Fabulous and pleasantly quaint".
Listening to our visitors.
At Loopy Lorna's Tea House in Edinburgh, Gaynor Salisbury decided that from the outset she wanted to know what her customers thought of her ideas and to change accordingly to make sure she gave people the very best experience. Loopy Lorna's opened in October 2008 and aims to offer the very best tea experience available with a fun and quirky approach.
From the start, Gaynor introduced 'Happiness Cards' on every table. "I wanted to gauge customer satisfaction at all levels of the customer journey while maintaining a quirky and fun angle to gain a detailed response. The 'Happiness Cards' were devised both to receive feedback but also to obtain a customer database for future future promotions and events. Initially I though there were too many questions and that this would put customers off replying but in just 2 months we have had over 300 cards completed with around 90% being very positive. Of course the 10% with criticisms are actually the most useful as we have been able to learn from these and have improved our customer service accordingly."
Key areas which have been addressed as a result of the cards are:
Customers wanted a full cooked breakfast - initially we decided the size of the kitchen wouldn't allow for cooked breakfasts but the demand is high so we now do two full breakfasts including vegetarian in addition to lighter options.
Customers asked for hot water to top up their teas. Staff now go around the tables offering tops ups on a regular basis.
We discovered that the biggest attraction was the tea cosies rather than the china tea pots which were odd shapes and sizes. We decided to buy standard tea pots with the Loopy Lorna's logo as it was easier to ensure tea quality and good pouring. The tea pots are highly admired in the array of different cosies.
The importance of ensuring customers are welcomed immediately they come in has been emphasized and staff trained accordingly.
The postitive comments are a great reward for a great deal of hard work and also highly motivational for staff to know they are appreciated and getting it right most of the time. There are a selection of customer comments on our web-site which give a feel for Loopy and how well she is loved! The customer database is growing daily and we are able to keep our lovely Loopy customers up to date with all Loopy news and events.
"After initially thinking the 'Happiness Cards' were too busy with too many questions I will now keep them as they are with perhaps a few quirky additions in the next print run".
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